Case Management is a direct service, referring to the management of services, not people. Individualised support based on identification of needs, setting of and regular review of client goals. Implementation and coordination of appropriate services and resources to meet agreed goals. Primarily focused on maintaining and or gaining independence and encouraging positive involvement within the community. Undertakes an advocacy role where needed to ensure the persons rights are protected. Co-ordinates support systems and services and clarifies what is to be achieved by everybody involved.
Referrals
To make a referral send the DHS Service Coordination Tool Templates [SCTT] 2009 (Consumer Information and Summary and Referral Information) forms and any other relevant information to an Information and Referral Officer. The SCTT forms are available at www.connectingcare.com or by calling our office.
For further details contact the Information and Referral Officer in the following locations:
Bendigo office - covers City of Greater Bendigo, and Campaspe Shire
Beverly Vanderwerf
PO Box 126, Bendigo 3552
Phone: 5454 7833 or 5454 7841
Fax: 5454 7846
Castlemaine office - covers Central Goldfields, Loddon, Macedon Ranges, Mount Alexander, Gannawarra, and Buloke Shires
Sarah Newstead
PO Box 50 Castlemaine 3450
Phone: 5471 1030 or 5471 1026
Fax: 5472 1025
Mildura office - covers Mildura Rural City Council, and Swan Hill Rural City Council
Joy Bosworth
PO Box 5094 Mildura 3502
Phone: 5018 7303
Fax: 5022 2187